SHIPPING POLICY
Shipping Policy
Last Updated: August 14, 2026
At FitnessFamilyFun.com, we want to make the ordering and delivery process as simple and transparent as possible. This Shipping Policy explains how we process orders, estimated delivery times, shipping costs, tracking, and what to expect after placing an order.
Because our products are sourced and fulfilled through third-party suppliers and fulfillment partners, including CJ Dropshipping, delivery times may vary depending on the product, destination, shipping method, customs processing, and other factors outside our direct control.
1. Order Processing
Once you place an order on FitnessFamilyFun.com, we begin processing it as quickly as possible.
Orders typically require 2–5 business days to be processed before they are shipped.
Processing includes:
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Verifying your order information
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Confirming payment
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Preparing the order for fulfillment
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Processing the order with our fulfillment or supplier partner
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Preparing the package for shipment
Business days generally exclude weekends and public holidays.
During periods of high order volume, holidays, product launches, or unexpected fulfillment delays, processing may take longer than usual.
2. Estimated Shipping Times
After your order has been processed and shipped, the estimated delivery time will depend on the destination and shipping method selected.
Typical delivery estimates are:
| Shipping Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 8–18 business days |
| United Kingdom | 7–15 business days |
| Europe | 7–18 business days |
| Australia & New Zealand | 8–20 business days |
| Other International Destinations | 10–25 business days |
These are estimated delivery times, not guaranteed delivery dates.
Actual delivery times may be shorter or longer depending on the destination, carrier, customs processing, weather, peak seasons, and other circumstances.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on factors such as:
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Delivery destination
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Product size and weight
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Shipping method
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Number of items in the order
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Available shipping options
If free shipping is offered for a particular product, promotion, or destination, the applicable terms will be displayed on the website or at checkout.
4. Order Tracking
When a tracking number is available for your order, we may send it to the email address provided during checkout.
Tracking information may take some time to become active after the package has been shipped.
Once tracking information becomes available, you can use the tracking number to monitor the progress of your shipment.
Please note that tracking updates are provided by the shipping carrier and may not update immediately at every stage of transit.
5. Where We Ship
We may ship products to customers in various countries and regions where our available suppliers and shipping carriers can provide delivery.
Shipping availability can vary by product and destination.
If a particular destination is unavailable at checkout, we may not currently be able to ship that product to that location.
6. Customs, Duties, and Taxes
For international orders, your package may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are determined by the destination country's authorities and are outside our control.
Unless otherwise stated at checkout or required by applicable law, customers may be responsible for any customs duties, taxes, import fees, or other charges associated with receiving an international shipment.
Customs processing may also cause additional delays beyond the estimated delivery timeframe.
7. Delayed Shipments
Although we work with our fulfillment partners and shipping providers to deliver orders within the estimated timeframe, shipping delays can occasionally occur.
Delays may result from:
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High order volumes
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Carrier disruptions
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Severe weather
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Customs inspections
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Public holidays
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Transportation delays
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Incorrect or incomplete shipping information
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Local delivery issues
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Unexpected events affecting logistics networks
If your package is delayed, please check your tracking information first.
If you believe your order has been delayed beyond a reasonable timeframe, contact us and we will help you investigate the shipment.
8. Lost or Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please first:
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Check around your delivery address
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Check with household members, neighbors, or building management
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Contact the local carrier responsible for final delivery
If you still cannot locate the package, contact us at:
Please provide your order number and tracking information so we can review the situation.
We will work with the relevant shipping or fulfillment provider where possible to determine what happened to the shipment.
9. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your address before submitting your order.
If you realize that your shipping address is incorrect, contact us immediately at:
We will try to update the address before the order is processed or shipped. However, because orders may be forwarded to our fulfillment partners quickly, we cannot guarantee that an address change will always be possible.
If an order has already shipped, we may not be able to change the delivery address.
10. Returned or Undeliverable Packages
A package may be returned to the sender or fulfillment partner if:
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The address is incorrect or incomplete
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The recipient cannot be located
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Delivery is refused
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The package is not collected within the carrier's required timeframe
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Local delivery restrictions prevent delivery
If your package is returned, please contact us at contact@fitnessfunonthego.com.
Depending on the circumstances, additional shipping costs may apply if the order needs to be reshipped.
11. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
We recommend taking clear photographs of:
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The damaged product
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The packaging
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The shipping label
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Any visible damage to the package
Send the information to:
Please include your order number and a description of the issue.
We will review the situation and determine the appropriate solution in accordance with our Refund and Return Policy.
12. Split Shipments
If you purchase multiple products in one order, your items may occasionally arrive in separate packages.
This can happen because different products may be fulfilled from different warehouses or fulfillment locations.
If your order arrives in multiple shipments, you may receive separate tracking information for each package.
Receiving one package before another does not necessarily mean that part of your order is missing.
13. Product Availability and Fulfillment
FitnessFamilyFun.com works with third-party suppliers and fulfillment partners, including CJ Dropshipping, to source and fulfill certain products.
Product availability and fulfillment locations may vary.
In some cases, an order may be fulfilled from a different warehouse or location depending on product availability and the most suitable shipping option.
14. Shipping Estimates Are Not Guarantees
All shipping and delivery times provided on our website are estimates.
We cannot guarantee that an order will arrive by a specific date unless a guaranteed delivery service has been expressly offered and confirmed at checkout.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, strikes, public holidays, or other unexpected events.
15. Contact Us
If you have questions about your order or shipping, please contact us.
FitnessFamilyFun.com
Email: contact@fitnessfunonthego.com
When contacting us about an order, please include your order number whenever possible so that we can locate your order and assist you more efficiently.
FitnessFamilyFun.com
Thank you for choosing FitnessFamilyFun.com. We appreciate your business and will do our best to make sure your order reaches you safely and efficiently.